Effective from June 28, 2024

​

At CelioScents Candle Co., we are committed to ensuring your complete satisfaction with our products. If you receive a damaged candle or accessory, we are happy to offer a replacement or a full refund. Please review our policy below:

​​​

Return and Refund Conditions:

​

1.  Damaged Products

If your candle or accessory arrives damaged, please contact us within 14 days of receiving your order.​​

​

2. Photo Evidence

To process a replacement or refund, please provide photo evidence of the damaged item. Email the photos along with your order number to celioscents@celioscents.co.

​

3. Replacement or Refund

Upon verification of the damage, we will offer you the option of:

1.  A replacement of the damaged item, or

2.  A full refund of the purchase price.​

​​

4. How to Submit a Claim:

1. Take clear photos of the damaged item(s).

2. Email the photos and your order number to celioscents@celioscents.com.

3. Specify whether you prefer a replacement or a refund.

4. Our customer service team will review your claim and respond within 3 business days.

 

We appreciate your business and strive to ensure you are completely satisfied with every purchase. Thank you for choosing Celio Scents! For any further questions or assistance, please contact our customer service team at celioscents@celioscents.com or 301 - 850-8174.

​

​

​